How does Snugg look after my personal data?
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We take your privacy extremely seriously. You can opt out of tracking at any time and we only collect the minimal personal data necessary, such as email and property information. This allows us to provide you with the best possible service while respecting your privacy.  To ensure the security of your personal data, we encrypt it both in transit and at rest within our cloud-based AWS database, which is designed to meet enterprise-grade standards.  For more information, please read our privacy policy.

Who are the people behind Snugg?
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Snugg was founded by Robin Peters (CEO), Paul Kettlety (Chairman) and Neil Svensen in January 2022. They were soon joined by Mike Teall (Chief Commercial Officer) who was their first hire. Between them, Snugg’s senior leadership team has decades of deep experience in the energy, financial services and tech sectors. Snugg is now a team of 11 people and it continues to grow. If you’re interested in joining the team, check for open vacancies on our About page!

How do I contact Snugg?
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You can email us at hello@snuggenergy.com.

Or you can contact us on social media: Facebook, Instagram, Twitter, LinkedIn.

Where is Snugg headquartered?
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The Snugg head office is in the Bayes Centre at the University of Edinburgh. The Bayes Centre is the University’s hub for AI and data science innovation and is home to many innovative technology and data companies.

How do I complain about Snugg?
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We hope you enjoy your Snugg experience. But if you have a complaint, please contact us by emailing support@snuggenergy.com. We take all feedback seriously and will do our best to resolve any issues as quickly and thoroughly as possible.