Snugg Carbon Cashback Terms and Conditions

This Agreement sets out the terms and conditions for participation in the Carbon Cashback Scheme via ARNISTON LTD, a company registered in Scotland with company number SC707743 and whose registered address is 47 Potterrow, Edinburgh, Scotland, EH8 9BT.  

Arniston Ltd, trading as “Snugg” will provides its services to You on the following terms and conditions.

Last updated 18/03/25

  1. DEFINITIONS USED IN THESE TERMS AND CONDITIONS

“App” means the Snugg application by which You will access all information relating to Your participation in Carbon Cashback Scheme, including but not limited to:

a ) Your energy use in accordance with the readings We obtain from Your Smart Meter;

b ) Your carbon savings to date since joining the Carbon Cashback Scheme; and

c ) The payments for Carbon Credits awarded to Your account.

“Carbon Credit” means Verified Carbon Units (VCU);

“Carbon Cashback Scheme” means Our collation of Eligible Installations and certification by Verra Registry of such arrangements, for the purpose of:  

(a) originating Carbon Credits (under the VCS Standard); and

(b) the sale of such Carbon Credits on the Carbon Marketplace.  

“Carbon Marketplace” means the open market on which We will sell Your Carbon Credits, seeking to obtain the best price available and at Our discretion;

“Charity” means an institution that is established exclusively for charitable purposes per section 2 (1) of the Charity Act 2011;  

“Eligible Installation” means an energy efficiency measure which has been installed at Your Premises by (i) a registered Trustmark installer  (ii) a registered MCS installer or (iii) any other installer as approved by Us; as such installation is considered applicable by Us for participation in the Carbon Cashback Scheme;

“Intellectual Property Rights” means any and all intellectual property rights of any nature anywhere in the world whether registered, registrable or otherwise, including patents, utility models, trade marks, registered designs and domain names, applications for any of the foregoing, trade or business names, goodwill, copyright and rights in the nature of copyright, design rights, rights in databases, moral rights, know-how and any other intellectual property rights which subsist in computer software, computer programs, websites, documents, information, techniques, business methods, drawings, logos, instruction manuals, lists and procedures and particulars of customers, marketing methods and procedures and advertising literature, including the "look and feel" of any websites;

“We” , “Us” , “ Our” or “Snugg” is a reference to Arniston Ltd (t/a Snugg);

“You” or “Your” is a reference to the person or persons to whom We are providing Our Services and who wishes to participate in the Services We provide;

“Performance Benchmark” mean a benchmark against which the performance of Your Premises will be assessed following installation of an Eligible Installation to determine your eligibility to participate in the Carbon Cashback Scheme;

“Parties” is a reference to both Us and You;

“Premises” means a property where an Eligible Installation has been installed;  

“Smart Meter” means an electricity and/or gas meter installed at the Premises for the purpose of measuring the electricity and/or gas consumption of Your Premises that We can communicate with and read remotely without needing to visit the Your Premises;

“Verified Carbon Unit (VCU)” means a unit issued by and held in the Verra Registry representing the right of an account holder in whose account the unit is recorded to claim the achievement of a greenhouse gas emission reduction or removal in an amount of one (1) metric tonne of CO2 equivalent that has been verified by a validation/verification body in accordance with the VCS Program rules;  

“VCS Program” means the greenhouse gas emissions program operated by Verra which establishes rules and requirements that operationalise the VCS Standard to enable the validation of the Carbon Cashback Scheme and other programs, and the verification of greenhouse gas emissions reductions and removals;  

“Verra” means a not-for-profit organization incorporated in the District of Columbia, USA, whose registered office is at 1090 Vermont Ave, NW, Suite 910, 20005, as such entity is leading the VCS Program;  

“Verra Registry” means the platform that records all projects and programs (listed and registered) and VCUs issued under the VCS Program, and provides public access to all project, program and VCU information; and

“VCS Standard” means the Verified Carbon Standard which sets out the rules and requirements that projects must follow in order to become certified, in accordance with the VCS Program and operated by Verra.

  1. OUR AGREEMENT WITH YOU

By You clicking “accept” on the App, You are deemed to have accepted these terms and conditions in full without modification or amendment and these terms and conditions will form the basis of a legally binding contract (the “Agreement”) between You and Us in relation to Your participation in the Carbon Cashback Scheme.

You should keep a copy of this Agreement for Your records. You can access a copy of this Agreement at any time through the App.  

  1. ELLIGIBLITY TO PARTICIPATE IN THE CARBON CASHBACK SCHEME

3.1 Before joining the Carbon Cashback Scheme and entering into this Agreement, You must ensure that to the best of Your knowledge the following criteria has been met:  

(a) An Eligible Installation and Smart Meter has been installed at Your Premises; and

(b) You are the legal and beneficial owner of the Premises and the Eligible Installation installed therein;  

(c) The Eligible Installation is not currently involved in any other scheme or arrangement for the receipt of Carbon Credits; and  

(d) You confirm that Your Premises is not a “house in multiple occupation” as defined in sections 254 and 257 of the Housing Act 2004.

3.2 It is essential that We hold complete, accurate and updated information with regards to the Eligible Installation and any other relevant information that relates to Your eligibility to participate in the Carbon Cashback Scheme.  

3.3 You therefore confirm that:

(a) all information that You have provided to Us at the time of entering into this Agreement is complete, up to date and accurate; and

(b) if any information provided to Us ceases to be accurate or up to date (including if You no longer own Your Premises) that You will inform Us as soon as reasonably possible and will provide Us with properly documented evidence as may be reasonably requested by Us.

3.4 Your Premises must exceed the Performance Benchmark for participation in the Carbon Cashback Scheme, as prescribed by Us and Verra. If at any point during the course of this Agreement your Premises no longer exceeds the Performance Benchmark, We will be entitled to terminate this Agreement in accordance with Clause 11.

  1. OUR OBLIGATIONS

4.1 Provided that You comply with Your obligations pursuant to Clause 5 We will:

(a) use the readings obtained from Your Smart Meter to measure Your current energy use;

(b) verify the emissions reductions resulting from the Eligible Installation (measured against a baseline of there being no Eligible Installations installed at the Premises) using the readings obtained from Your Smart Meter;

(c) Aggregate the emissions reductions from Your Eligible Installation as part of your participation in the Carbon Cashback Scheme, for the purpose of realising the value of the Carbon Credits arising from the Eligible Installation;  

(d) manage the sale of any and all Carbon Credits that You have earned on an annual basis by obtaining the best price available on the Carbon Marketplace; and  

(e) Make payments to You for Your share of any Carbon Credits that You have earned since entering into this Agreement.  

(the “Services”)

4.2 If Our ability to perform the Services under this Agreement is prevented or delayed by any act or omission by You or failure by You to perform any relevant obligation (a “Breach”) under Clause 5 then We shall:

(a) without limiting or affecting any other right or remedy available to Us have the right to suspend performance of the Services until You remedy the Breach, and to rely on the Breach to relieve Us from the performance of any of Our obligations in each case to the extent the Breach prevents or delays Our performance of any of its obligations.

4.3 We will endeavour to make such payments to You on an annual basis but this shall be subject to any delays that We suffer relating to the issuance of Carbon Credits by Verra and any other such associated third party delays which are not within Our control. We shall deduct a 30% management fee from the proceeds of the Carbon Credits prior to issuing payment to your bank account.

4.4 We shall not be liable for any costs or losses sustained or incurred by You arising directly or indirectly from Our failure or delay to perform any of Your obligations as set out in this clause 4.4, including but not limited to any delays from any third parties.

4.5 Our aim is to always provide You with the Services:

(a) using reasonable care and skill;

(b) in compliance with applicable laws and regulations in force at the time we carry out the Services.

  1. YOUR OBLIGATIONS

5.1 From the commencement until the termination of this Agreement, You agree that:

(a) You will co-operate with Us in all matters relating to the Services; and

(b) Any information as provided to Us by You and such data may be used by Us, Our employees and Our agents;

5.1.2 You agree and consent to any and all rights to Your Carbon Credits generated as a result of the any Eligible Installations installed on Your Premises will vest in Us for the duration of this Agreement;

5.1.3 You consent to the processing of Your personal data in accordance with Our Privacy Policy (as amended from time to time);  

5.1.4 You agree that We will be the only party entitled to use the data obtained from Your Smart Meter in respect of the reduction in energy use resulting from the Eligible Installation, and participation in any scheme involving Carbon Credits;

5.1.5 You permit and authorise Us to use the data obtained from your Smart Meter for participation in the Carbon Cashback Scheme, and give us sole ownership of any Carbon Credits arising on your behalf for the purpose of realising value for such credits through the Carbon Cashback Scheme;

5.1.6 You will provide Us with such information and materials as We may reasonably require to supply the Services , including in respect of any information that We are required to submit to Verra and to ensure compliance with the VCS Program, and ensure that such information is complete and accurate in all material respects;  

5.2 As part of Our ability to perform the Services, We are required to visit a number of Premises at random on an annual basis to inspect the Smart Meter and Eligible Installation so that We may verify the installation of an Eligible Installation.  If Your Premises is selected for inspection, We will provide You with reasonable notice of Our intention to visit and You agree to permit Us with safe unobstructed access to Your Premises as reasonably required.  

5.2.1 If Your Premises is visited at any time(s) during the course of this Agreement, You will be eligible for a one-off £50 payment which will be paid directly to Your account as per the details provided by You on the App.  

5.2.2 If at any time Your Premises is or will be unoccupied for a period of 3 months or more, You will provide us with as much notice as reasonably practicable by using Our contact details provided at Clause 15.

  1. RESTRICTION ON PARTICIPATING IN OTHER SCHEMES

While participating in the Carbon Cashback Scheme and from the commencement of this Agreement until the termination of this Agreement You agree that You shall not use or participate in any services that are similar to or compete with the Carbon Cashback Scheme or could be construed as participation in another greenhouse gas program.

  1. CHANGE IN LAW  

If there is a change in law which affects this Agreement, then We may amend this Agreement as required, such that this Agreement remains consistent with any relevant requirements and can be lawfully complied with by both You and Us. Our rights to amend this Agreement are pursuant to Clause 12 of this Agreement.  

  1. PRICE, ESTIMATES AND PAYMENT

8.1 In order for Us to make payment to Your account pursuant to the Services we have performed, You must provide Us with the details for a UK bank account which We will make payment to. If You have not provided your bank details to Us within 30 days of Us requesting, then We reserve the right to  retain any and all proceeds pursuant to the sale of Your Carbon Credits and We shall be entitled to donate these proceeds to a Charity of Our choice.  

8.2 Provided that You comply with Your obligations under Clauses 3 and Clause 5, We will make payment to You based on Our participation of the Carbon Cashback Scheme in the VCS Program, and the time period for realising value from the trading of Carbon Credits.  

8.3 Per Clause 4.1(e), We will endeavour to make any payments due to You on an annual basis, however, We are unable to guarantee specific timings for payments due to any delays caused by Verra and/or any other third parties.  

8.4 We will have the right to reduce or withhold any payments to or reclaim any payments which have been made to You in the following circumstances:

(a) If it has been identified that the information You have provided to Us is no longer accurate pursuant to Clause 3.2;

(b) If You are no longer the owner of an Eligible Installation.  

8.5 If You dispute a payment please contact Us immediately using the contact details for Us at Clause 16.

8.6 While we will at all times endeavour to achieve the best possible rate for the sale of Carbon Credits on your behalf, the rates that Your Carbon Credits are sold for are dependent on market demand and various factors, and We can provide no price guarantee as to the value of Carbon Credits or payments received by You.  

8.7 Any payment estimates provided to You on the App are estimates only and are based on the type of Eligible Installation that has been installed at Your Premises. We are not responsible for any variations between the estimates provided to You and the payments made to Your account.  

8.8 VAT

All amounts stated (whether orally or in writing) are exclusive of VAT, which will be added at the rate currently in force.

  1. LIMITATION OF LIABILITY 

9.1 We will exercise all reasonable skill and care in providing the Services, however, elements of Our performance of the Services are dependent upon third parties for which We are unable to guarantee the performance of or accept any responsibility for in the event they fail to provide accurate information or deliver information without delay.

9.2 We shall use reasonable endeavours to ensure the accuracy of estimates or prices provided to you as part of the Services, however, We do  not warrant the accuracy of the information We provide and exclude all liability in respect of the appropriateness, completeness, fitness for purpose or legality of any of the information provided to you as part of the Services.

9.3 Except as expressly provided for in Clause 9.4, Snugg shall under no circumstances by liable to You, including but not limited to breach of contract, loss of profit or earnings, any liability in delict in relation to any matter, thing, issue or dispute arising out of or in connection with this Agreement, whatsoever and howsoever caused or arising.  

9.4 Nothing in this Agreement shall restrict or limit a parties liability for death or injury caused by its negligence.  

  1. MOVING PREMISES

10.1 If You no longer own Your Premises and cease to be the owner of the Eligible Installation, You must inform Us as soon as reasonably possible and this Agreement will then terminate automatically in accordance with Clause 11.

10.2 If You wish to participate in the Carbon Cashback Scheme with Us once You have relocated, this will require the installation of a new Eligible Installation at your new Premises.  

10.3 Properties which have already taken part in the Carbon Cashback Scheme are excluded from being re-enrolled in the Carbon Cashback Scheme unless a new Eligible Installation is installed.

  1. TERMINATION  

11.1 This Agreement will automatically renew after a period of 7 years from the commencement of the Agreement. We will contact You directly closer to the time to advise You with that We require to renew the Agreement (which terms may vary).  

11.2 If You do not wish to renew the Agreement, You may contact Us using the contact details for Us contained in Clause 16.  The Agreement will then automatically terminate on the seventh anniversary of the commencement of this Agreement.

11.3 This Agreement will automatically terminate if You cease to be the owner of an Eligible Installation in accordance with Clause 9.  

11.4 You have the right to terminate this Agreement immediately by informing Us in writing using the contact details for Us contained in Clause 16.  

11.5 We have the right to terminate this Agreement immediately by informing You in writing using the contact details provided by You.

11.6 You may terminate this Agreement by giving us not less than 30 days written notice via email at hello@snugg.com.

  1. AMENDMENTS TO THE AGREEMENT

12.1 We will have the right to amend the terms and conditions of this Agreement at any time by giving you  immediate written notice of the variation where this is required to reflect any relevant changes in applicable law, regulation or to reflect any reasonable commercial amendments required by Us in relation to our compliance and obligations with this Agreement.

12.2 We have the right to transfer this Agreement to another company by giving you 30 days written notice.

12.3 This Agreement cannot be transferred by You to anyone else.  

  1. EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with this Agreement because of circumstances beyond our reasonable control.

  1. INTELLECTUAL PROPERTY RIGHTS

The Intellectual Property Rights in the Services and in any text, images, video, audio or other content, software or other information or material submitted to or accessible from Our website are owned by us and our licensors.  Other than as required to use the Services, nothing in this Agreement shall be deemed to transfer any right, title or interest in or to Our Intellectual Property Rights.

Where you acquire, by operation of law, title to Our Intellectual Property Rights, you agree to assign such Intellectual Property Rights to Us on request, whenever such request is made.

Further information on our Intellectual Property Rights can be found in our Terms of Use.

  1. PROCESSING OF PERSONAL DATA

In order to provide the Service to You, We may process personal data You share with us. For more information on how we process Your personal data, please visit our privacy policy.

  1. CONTACTING EACH OTHER

If You wish to send Us any notice or letter then it needs to be sent to hello@snugg.com.  

  1. RIGHTS OF THIRD PARTIES

For the purposes of the Contract (Third Party Rights) (Scotland) Act 2017 this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

  1. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed and construed by the law of Scotland and You and Us agree to submit to the jurisdiction of the courts of Scotland.

‍

‍