Snugg Terms of Use

Please read these terms carefully before using the Snugg Platform

We’re Snugg. Our online platform helps improve your home’s energy efficiency. We hope you love using Snugg, but you can stop using the app at any time.

You should read the terms below along with our Privacy Notice ( and Cookie Policy ( By using the platform you agree to be bound by our Privacy Notice and Cookie Policy.

Who we are and what these terms do

We’re Snugg. We are a company registered as Arniston Limited in Scotland with company number SC707743. Our registered address is The Bayes Centre, 47 Potterrow, Edinburgh, EH8 9BT.

These terms set out the basis on which you can use our online platform (by which we mean our website, our web app, and any mobile application), our services, and the content provided to you through the platform.  

You may close your account at any time

If you want to stop using Snugg you can tell us at any time by emailing Please see our Privacy Notice ( for what happens to your data after you stop using Snugg. 

We may close your account if you break these terms

We may end your right to use the Snugg application at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

How to tell us about problems

Contacting us (including with complaints)

If you think something has gone wrong, or wish to contact us for any other reason you can write to us at Snugg, The Bayes Centre, 47 Potterrow, Edinburgh, EH8 9BT or email us at

How we will communicate with you

If we must contact you, we will do so by email, by phone or in writing. All communications between us will be in English.

About you


You must be 18 or over to use our services

Where you live

You must be resident in the United Kingdom to use our services

User registration

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Updates to the platform and changes to our service

We may update our online platform and change our services to improve performance, enhance functionality, or address security issues.

Acceptable use restrictions

You must not:

  • use Snugg for unlawful purposes, fraudulently or maliciously; 
  • use Snugg to send any material that is defamatory, offensive or otherwise objectionable;
  • disassemble or attempt to reverse engineer our software, except as permitted by law and provided you do not attempt to create any software that is substantially like the app; 
  • attempt to hack into, or insert malicious code (such as viruses) into, the app or our servers or connected databases;
  • use Snugg in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; 
  • infringe our intellectual property rights or those of any third party using the app; or
  • collect information or data from our systems or attempt to decipher any transmissions to or from the servers running our services.

Intellectual property rights

All intellectual property rights in the platform and the services belong to us. Snugg is a registered trademark.

Our liability if something goes wrong

We are responsible to you for foreseeable loss caused by us

If we fail to comply with these terms, we are responsible for loss you suffer if it is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for fraud or fraudulent misrepresentation.

We are not liable for business losses

Snugg is for personal use. If you use Snugg for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the platform and the services

We do not guarantee that Snugg, or any content on it, will always be available or free from bugs, errors or omissions. Although we make reasonable efforts to update the information provided, we make no representations that such information is accurate, complete or up to date.

We are not responsible for events outside our control

If our ability to perform the services is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. 

If we make changes that are clearly in your favour, or really don’t matter, we will tell you once we have made them. We will give you at least 30 days’ notice of any change.

If you don’t agree to the changes, you can let us know and we will close your account. 


We may transfer this agreement to someone else 

We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else 

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties 

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that does not mean that you do not have to do those things.

Which laws apply to this agreement and where you may bring legal proceedings 

These terms are governed by Scottish Law and you can always bring legal proceedings in respect of our services in the Scottish courts. If you live in England, you can bring legal proceedings in respect of the products in either the English or the Scottish courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

These terms were last updated on the 5th September 2023.