Terms and Conditions for EDF Heat Pumps – Snugg Exclusive Offer
Last updated: 17/07/25
‘we’ or ‘us’ or ‘our’ refers to CB Heating Limited (t/a) “EDF Heat Pumps” with company number 09885603, incorporated in England and Wales with the registered address Nova North, 11 Bressenden Place, London, England, SW1E 5BY. This offer is facilitated by Arniston Ltd (t/a) “Snugg” with company number SC707743, incorporated in Scotland with the registered address 47 Potterrow, Edinburgh, Scotland, EH8 9BT and EDF Energy Customers Limited (t/a) “EDF” , with company number 02228297, incorporated in England and Wales with the registered address Nova North, 11 Bressende Place, London, England, SW1E 5BY.
The Discount
1. The discount is a £500 (five hundred pounds sterling) (including VAT) reduction in the total cost of an Air Source Heat Pump (“ASHP”) that is purchased through and installed by EDF Heat Pumps (“Discount”).
2. The Discount is available to Eligible Customers who have access to the promotional link on Snugg’s website and who complete the “Estimator Tool” on EDF’s dedicated webpage that they are redirected to.
3. The Discount is automatically applied to the invoice sent to the Eligible Customer by EDF Heat Pumps prior to the Deposit Date.
4. By registering your interest in this Discount, you are agreeing to be bound by these terms and conditions (“you”, “the Customer”).
5. These terms and conditions are separate and supplemental to any other terms and conditions that you may have with EDF Heat Pumps, Snugg and any finance agreement that you may have with a credit provider for the ASHP and will not affect the existing rights and obligations under those terms.
Elligibility
6. To be eligible for the Discount (“Eligible”), you must:
• At all times comply with these terms and conditions;
• Be aged 18 or over;
• Reside in Great Britain (the Discount is not available in Northern Ireland);
• Own the property you select to have the ASHP installed and which EDF Heat Pumps determines is suitable to have an ASHP to be installed at;
• Pay the requested Deposit amount in full and in accordance with EDF Heat Pumps’ instructions by the Deposit Date;
and
• Meet all the Participation provisions at Clause 9.
7. If at any point you are no longer Eligible prior to the end of the Claim Period, you must immediately notify EDF Heat Pumps and you will automatically no longer be entitled to the Discount.
8. EDF Heat Pumps are under no obligation to award the Discount to any Eligible Customer who in its sole discretion becomes ineligible at any point prior to the end of the Claim Period.
Participation
9. To participate, you must:
9.1. Click the promotional link shown on Snugg’s website under “EDF Offer Terms & Conditions”;
9.2. Accept the use of ‘All Cookies’ when redirected to EDFs website;
9.3. Sign-up to receive an ASHP by providing all information requested by the “Estimator Tool” that you are redirected to on EDF’s dedicated webpage before 31 December 2025 (“Claim Period”); and
9.4. Pay the deposit amount requested by EDF Heat Pumps for the ASHP in full and in accordance with the payment instructions that will be provided to you by EDF Heat Pumps (“Deposit”) by 31 December 2025 (“Deposit Date”).
Selection
10. Discounts will be awarded by EDF Heat Pumps to Eligible Customers only
General
11. The Discount is available until the end of the Claim Period.
12. The Discount cannot be used in conjunction with any other offer provided by EDF Heat Pumps.
13. The Eligible Customer is entitled to one Discount overall.
14. The Discount is exclusive to Customers who access the promotional link on Snugg’s website and is not available to
Customers who choose to purchase an ASHP via any other third-party website, or directly through EDF’s website.
15. Any Discount awarded to the Eligible Customer cannot be redeemed, traded or received in any other format and cannot be transferred to any other person.
16. All transactions must be validated by EDF Heat Pumps before Discount can be issued.
17. EDF Heat Pumps reserves the right to end, extend, revoke, amend or replace all or part of the Discount and any of the terms and conditions contained herein, including but not limited to where it must comply with the decision of any relevant judicial or regulatory body, with immediate effect and shall not be held liable for doing so. The latest version of these terms will be available on Snugg’s website.
18. By registering your interest in this Discount, you warrant that all information submitted by you is true, current and complete. If any information you provide is found to be fraudulent or incorrectly completed or if EDF Heat Pumps have reasonable grounds to believe that you have breached any of these terms and conditions, you will automatically no longer be Eligible and EDF Heat Pumps may withdraw or reclaim any Discount that has been awarded to you.
19. EDF Heat Pumps provide no guarantee that it will be able to install an ASHP at any chosen property and the Customer hereby accepts that their chosen property may not be suitable for an ASHP. Where EDF Heat Pumps determines that a Customers chosen property is not suitable for an ASHP, the Customer shall not be Eligible to receive the Discount.
20. EDF Heat Pumps are not liable to you for any loss you incur howsoever caused, including but not limited to any losses which arise from any technological or procedural omission, failure or error and any action, inaction or delay by EDF Heat Pumps, Snugg, EDF and any other third party or event beyond direct control to which EDF Heat Pumps may rely upon in order to provide the Discount to you.
21. By registering your interest in this Discount and thereby accepting these terms and conditions, you acknowledge that you have read and understood EDF’s privacy policy, EDF Heat Pumps privacy policy and Snugg’s privacy policy, all of which shall apply to the processing of your personal data in connection with the Discount.
22. Each of these terms shall be a separate provision applying and surviving even if for any reason one or other of the said provision is held inapplicable or unreasonable in any circumstances.
23. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or its subject matter or formation.
24. If you have any queries with regards to the Discount, please contact the customer services team via email info@edfheatpumps.co.uk.